Meta Quest
Meta Quest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Meta Quest has 1.8 star rating based on 291 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Meta Quest to a friend or colleague.
- Rating Distribution
Pros: Fun, Fun games, Good games.
Cons: No customer support phone number, Horrible customer service, No answers.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Meta Quest has 1.8 star rating based on 291 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Meta Quest to a friend or colleague.
- Rating Distribution
Pros: Fun, Fun games, Good games.
Cons: No customer support phone number, Horrible customer service, No answers.Recent recommendations regarding this business are as follows: "Get back to your customer with a phone call", "Get back to your customer with a phone call", "They suck they won’t call you back and they give you a number that doesn’t Work", "Don’t *** buy this crap, you have a million issues and they never get solved!", "Don’t buy it".
Most users ask Meta Quest for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Centereach, New YorkCancel a bill
User's recommendation: Get back to your customer with a phone call
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlocked purchases from the meta store
on 3/02/24 Bought a brand new meta quest 3 for 499.99
also bought 3 meta quest gift cards to load on account so the kids can buy games. we purchased walkabout minigolf complete for 59.00 but but we were missing the around the world in 80 days course so we bought it thinking mabye it was not included in set, but after looking it should have came will ALL courses.
so no big deal, i contacted someone via the live chat and explained what happened, and the guy for whatever reason WITHOUT my consent returned BOTH purchase's. I went to rebuy the complete game,. and now it says I am blocked from making purchases. I contacted live chat for meta again and now they said ohh the guy messed up and put in a block for buying from the meta store or something, and now i CANT get the 150 in cash I put on my account via the gift cards refunded, and there is no way to use my money as its locked from making purchases for some reason.
its been a week now and I have NO RESPONSE from meta. do i need to have my lawyer file a formal complaint? I just want my kids to be able to use the 150 I loaded to the account.
I dont want to return the quest 3 as I will lose 150 dollars from the money loaded to account. I am very angry at their inactions.
- Very fun family activity we own 4 vr headsets 2 quest 3
- 2 vive
- There is no phone support
- And live chat cant fix
- Zero support
Preferred solution: Access to my meta store so the kids can BUY stuff rom them with the CASH I loaded to the account. and they need to add a substantial credit also for this hassle their employee caused.
User's recommendation: Do not buy any meta anything, they dont care about us and there is NO phone number to call support. they don't do anything to help us.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop a payment
- Its fun entertainment
- Poor customer service
Preferred solution: Full refund
User's recommendation: A phone number that works
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisNeed refund
User's recommendation: they don't value paying customers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | New Orleans, LouisianaBad communication on replacing my Meta quest
User's recommendation: Meta quest doesn’t communicate with your item that I put a warranty on..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey're not honoring the advanced replacement device warranty
I had bought the Meta Quest 3 back in October, I spent roughly $300 in Meta Brand accessories, on top of the Quest 3 so that's just around $850 I spent in all! Within the first week the Meta Elite Strap W/ battery completely stopped working.
Then a couple weeks later the microphone stopped working on my Quest 3 so now I have to plug in or Bluetooth connect headphones for people to hear me! The headset will constantly turn off on its own randomly and also the charger port gets extremely hot when charging it! It gets so hot to the point that I can't even touch it to unplug it without it literally burning me and this is a very high dollar universal charger I use and have no issues with any of my other electronics! It even gets unbearably hot with the stock charger!...
So when I finally contacted Meta about 3 weeks ago to set up a replacement device to be shipped to me I went through the whole process of giving my information and all the S/N of my products, I was approved for the advanced replacement device which means they would send me a replacement device first then I could send mine back after I receive the new one! I told them that I had just started a new job working for a successful creator inside the app (Meta Horizons Worlds) and that I have to be on my headset every day and wouldn't be able to do the regular replacement! I was approved for the advanced replacement device so that's what I'm expecting especially after I have given Meta my CREDIT CARD INFORMATION and shortly after that I received an email stating that I was approved for the advanced replacement device and I would receive a tracking number in my email. Well after waiting for over a week I never received any more emails from Meta at all!
I went back to the website and contacted them and they told me that Im not getting a advanced replacement device!! Then I tried to explain to them that I needed to have my headset or i would lose my job! Then they changed their entire story and said that the advanced replacement device feature isn't working! Which in my opinion sounds like COMPLETE *** Then I had asked the meta customer service agent for the phone number to talk to someone on the Meta management team and the agent tells me that the phone system is down right now as well!!
So they said they would email me in a couple days with an update and that was on 01/19/2024 and what do you know!... Still no email whatsoever!! I highly do not recommend buying this garbage at all until they show proof that they have fixed all the issues wrong with the headset as well as all the accessories that they're over charging for!! I feel like I wasted almost $1000 for nothing!
But that's ok cause I e already spoke with my lawyer about this situation and that's all I'll say about that!!... IN MY OPINION DO NOT BUY THE META QUEST 3!!
- All around bad products and accessories
- All cons
- Horrible customer service
Preferred solution: I WANT MY ADVANCED REPLACEMENT DEVICE WARRANTY HONOURED!!!
User's recommendation: DO NOT WASTE YOUR MONEY!!! GO GET THE PICO 4 FOR THE SAME PRICE
I pre-ordered a game and it came out today, but it is asking me to buy it again
Preferred solution: I would like to play the game
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOculus hacked my card
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | New York, New YorkDisabled Facebook account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Worcester, MassachusettsDidn't work and it hasn't been a year
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Worcester, MassachusettsFully Charged will only work for an hour right controller doesn’t connect blinking blue light and the oculus doesn’t want to pair with phone after factory reset
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Muncie, IndianaFrozen screen on Meta quest 3
User's recommendation: New
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI hade money on my account and i got banned got beimg under age
- Good games
- Ban you if your younger then 13
Preferred solution: Full refund
User's recommendation: Never tell your age
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
My head, it’s glitching
User's recommendation: I just need a code fix my headset
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy oculus 2 isn't working
Preferred solution: My warranty
User's recommendation: I am a customer
Brands Related to Meta Quest
Companies Similar to Meta Quest
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.