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Meta Quest

Meta Quest

www.meta.com
What is your customer experience with Meta Quest?

Meta Quest Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Meta Quest has a 1.8 star rating from 427 reviews with 10% likely to recommend; consumers report fun games but widespread dissatisfaction, high prices, and frequent account, controller, refund, and warranty issues.

Key Takeaways for Future Customers

  • Expect engaging games but be prepared to contact support for hardware, account, or billing problems; check Meta Quest reviews before purchase.
  • Keep records for refund or subscription disputes and avoid relying on phone support as many report unreachable lines.

Negative Feedback / Risk Areas

  • Repeated Meta Quest customer complaints about unresponsive customer service and lack of a working phone number.
  • Frequent refund delays, unauthorized charges, billing and subscription issues, and account suspensions.

Positive Feedback

Users note the product offers fun, good games and some successful warranty replacements when resolved.

View full overview ›

Media from reviews

Meta Quest - Bullying and hate speech
Meta Quest - Store errorMeta Quest - I couldn't even get ahold of anyone to fix my problemMeta Quest - Sameersameer54125@***.comMeta Quest - Wrong currencyMeta Quest - Metaquest gift card didn’t activateMeta Quest - I want my stuff back.
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Show reviews that mention
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Nancy E Lbv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Murray, Kentucky

Meta Quest 3s left controller won't...

Meta Quest 3's left controller won't work even when I put a new battery in the controller. And the battery covers are broken on both.

Pros:
  • Try and solve the problem

Preferred solution: Another set of controllers

User's recommendation: I had another problem with the headset and I sent it back and it wasn't long and the sent a new one in return. I highly recommend this because they stood behind their name and fixed the problem with ease.

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Evan R Wwu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bullying and hate speech

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Meta Quest - Bullying and hate speech

Thus adult hates my guts and i have done nothing wronge to him i try telling him everythings ok but he still continues to violintly threat me bye hate speeches

Pros:
  • Having this kid banned from dungeons of eternity
Cons:
  • Not having him banned from dungeons of eternity

Preferred solution: I want this adult banned from the game on meta quest dungeons of eternity his user is Evancofer

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Daniel R Ceu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker La Mirada, California

Store error

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Meta Quest - Store error

I'm not being allowed to purchase or send gifts to people in the store. Wtf Angry Other than that, that's the major issue that I'm dealing with.

Preferred solution: Apology

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Michelle P Vjp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This is Michelle Poitivient event. I have a...

AI Highlights
  • - Account is restricted and cannot add money to My Account.
  • - $2,267 charged on credit card and $25 on cash app; $8 in the account cannot be used and not credited.

This is Michelle Porter's event. I have a Meta Quest headset three.

I went to add money to my account and it automatically restricted my account so I cannot add money to it and the eight dollars that is sitting there. I cannot use it because my account is restricted. I have been trying to call you and email y'all about this situation because y'all already took it out of my account, but it is not sitting there the amount that it's supposed to be. It's supposed to be $2267 that you took out of my credit card and $25 off my Cash App card, and I have not received it on my account and my account is restricted.

So I would like for someone to contact me, and I prefer to have my money put on my account.

I have been trying to call y'all, but the number that comes up for y'all is where you're not answering the phone at the time or you cannot answer any phone calls because it's disconnected, and that's not a good way to run a business. I don't appreciate that I cannot get in touch with customer service.

Loss:
$45

Preferred solution: I just want my account not be restricted and that I can get my money back on my account cause there is things I would like to purchase and I cannot purchase

View full review
Ryan H Two

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harpursville, New York

I couldn't even get ahold of anyone to fix my problem

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AI Highlights
  • - I couldn't reach support; both calls failed as dialed.
  • - My quest cash and purchases are at risk of deletion after my little brother used the account.
Meta Quest - I couldn't even get ahold of anyone to fix my problem

I tried to call a support line, but both times it said it could not be completed as dialed. My quest cash and everything I've bought are at risk of being deleted off of my account because I let my little brother play on it.

Loss:
$15

Preferred solution: I would like to fix a problem on my account

User's recommendation: Don't use this, it doesn't help

View full review
Resolved
Judith k Wio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Halstad, Minnesota

Resolved: Appesl

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Updated by user Mar 14, 2026

Research on openness to the company. See above.

Original review Feb 27, 2026

I have a motive to file an appeal. I now have a debit card that is not a gift card, so it should go through.

Preferred solution: Allow my payment with a non-payment card.

User's recommendation: Allow gift cards

View full review
Dallas A Zlj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Policy

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I had a warranty for my Meta Quest 3 and I broke the charging port, so I should have got a VR back, but my grandpa passed away who originally gifted it to me. I had 2 months left on the warranty before I had to renew it.

But for some reason, even though it was still being paid for, they canceled it. I have over $200 spent on games for that, plus a lot of friends.

Meaning they scammed me out of $699. 1 star; if I could give them 0.5, I would.

Loss:
$699
Pros:
  • Make friends
Cons:
  • Scammers
  • Doesnt check or ban reports
  • Games cost too much

Preferred solution: I want a new meta quest 3.

User's recommendation: Don't buy the warranties because they are scammers.

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SARAH F Knc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money taken from paypal but on my mrta account says nothing purchased

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Can't get hold of anybody, but money taken from PayPal account and nothing shown in my purchase history in my Meta account.

Loss:
$58

Preferred solution: Full refund

User's recommendation: i would never ever had bought a headset if getting hold of these people was going to be so hard

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Kristy D Fha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Declined a refund or any alternative.

AI Highlights
  • - Purchased Meta Quest 32 as a Dec 2025 gift; refunds end Jan 2026.
  • - Target refused refund; Meta must handle it; phone number missing from paperwork.

I bought the meta quest 32 for my son for 2025; Christmas. Purchased 12/2025.

On March 3/13/2026 I tried to get a refund from target where I purchased the meta.

I was told they would not give me a refund meta would have to.

I had to look up the phone number while standing in target to meta due to no phone number being on the paper work.

When I get through to meta they tell me they will not refund me any of my money that I only had until January 2026 to get a refund.

So I am stuck with a system that my fon can't play. I will probably give it away.its useless to me . I will no longer be shopping at Target not will I purchase these meta items. I was hesitant in the first place Neither stores were helpful and both stores recommended that I speak to the other store.

At Target I spoke to a store manager. Very crude woman.

Loss:
$300
Pros:
  • No pros
Cons:
  • Junk

Preferred solution: Full refund

User's recommendation: Do not spend your hard earned money.

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Jo P Hyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Adamantina, Sao Paulo

Wrong currency

Meta Quest - Wrong currency

I wanted to buy a game, but the in-game currency is in dollars, and I wanted to buy it in yen because my Quest Cash is in yen.

Preferred solution: I wish the games I bought would be priced in yen.

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Anna M Rql

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel subscription

I need all future monthly transactions cancelled on my account. !!!&&&&&$$$$$///::/"&&&&&@@@@@&&&&&:::;;;(((;;)))

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tiffany l Uhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

REFUND

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I refunded a game, and it did not go into my bank account. This was March 24th, and it's now April 6th.

Loss:
$32

Preferred solution: Full refund

User's recommendation: dont trust em

View full review
Evan R Wwu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hate speeches and bullying

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AI Highlights
  • - User requests banning Evan Cover from dungeons of eternity due to harassment.
  • - User says they are being bullied and want it to stop.
Updated by user Mar 18, 2026

excuse me i didn't Violate your code of conduct this adult that hates my guts however did u want him banned to teach him that that's not right to do to anyone

Original review Mar 16, 2026

I would like nothing more than for Evan's cover to be banned from the dungeons of eternity. I've absolutely done nothing wrong.

In my defense, I hate that I'm being hated on—nothing but hate speeches—and I'm being bullied hard by him.

I need this to stop once and for all. I hate worrying about it, so please ban him.

Pros:
  • Meta always has my back
Cons:
  • Evancofer giving me hate speeches

Preferred solution: Evancofer needs to be banned giving me hate speeches everyday on dungeons of eternity

User's recommendation: Meta quest support

View full review
Mary J Qha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fairmont, West Virginia

For the 3rd time THe gameonly fun has...

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For the 3rd time, the game only fun has stuck. Al has been no help.

I have lost progress and wasted over 100 dollars. The game is only fun.

Loss:
$150

Preferred solution: Full refund

User's recommendation: Forgt support. If you get passed Al rep, My advice is don;t play Only Fun

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tiffany l Uhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund didn't refund did not play the game for more than 2 hours the refund was successful but did not go in my account

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AI Highlights
  • - The refund was marked as successful but did not appear in my account.
  • - I did not play the game for more than 2 hours; please contact me.
Updated by user Apr 07, 2026

still no response from meta

Original review Mar 24, 2026

Refund didn't refund. Did not play the game for more than 2 hours.

The refund was successful but did not go in my account. If you could text back an email or anything that would help get the money back, that would be great.

Loss:
$32

Preferred solution: my refund to my bank, account like I was supposed to get

View full review
Krissy L Fbq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Weatherford, Texas

They refuse to let actual humans fix problems. They rely purely on AI. Its ridiculous!

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AI Highlights
  • - My Facebook account was suspended for sexual exploitation, which I did not engage in.
  • - I use Facebook for my business and need it reinstated.

They suspended my Facebook account wrongfully for sexual exploitation. I have never engaged in this.

I only shared a post that my cousin received to make people aware of what a man was doing.

I use my Facebook for my business and need it back! You have not given it a fair review, and this needs to be done!

Loss:
$1000

Preferred solution: My Facebook back in service!!!

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