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Contact Meta Quest Customer Service

How to Reach a Person at Meta Quest

Verified Contact Information

Customer Service Number:

  • 1-650-308-7837
    This number is currently not in service
Call customer service
Send Message

Headquarters:

  • 1-650-853-1300

Legal:

  • 1-650-543-4800
    DMCA Inquiries

Meta Quest Emails:

Customer Service
Android App Support
General Info
Legal
DMCA Inquiries

Meta Quest Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Meta Quest Phone Number
1 (650) 308-7837
Average Hold Time
Less than 1 minute
Average Calls duration
28 seconds
Most Popular Meta Quest Email Address
android-support@oculus.com
Meta Quest Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
sun
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View full overview ›

How to Contact Meta Quest?

Most Popular Number:

(650) 308-7837
This number is currently not in service
Total calls: 5 681 Issues resolved: 103 Last call: Apr 17, 2026

You can call Meta Quest support using the following number: 1-650- 308-7837. This Meta Quest helps number deals with general inquiries and assists with various issues. The operators of the mentioned Meta Quest support number are responsible for providing information and technical support if you experience problems with your device. They can also redirect you to the right Meta Quest number to resolve your issue faster.

To reach the company’s headquarters, call Meta Quest corporate office at 1-650-853-1300. This Meta call number is for official inquiries and complaints. You can also use the same Meta Quest phone number to report the device’s defect or share your suggestions on improving the product.

There is no direct Meta Quest support email address to write for information or assistance. However, you can email them through their website. To access the contact form, log into your account and select the device you have problems with. After answering the standard questions, you will get the option of contacting Meta Quest tech support. Click Email Us and fill out the form by entering your contacts and required information. Provide the details of your issue and attach files if needed. Click Submit and await the response from the Meta Quest customer service with suggested ways of problem solution.

You can contact Meta Quest via live chat by logging into your account on their website. Pick the device you need help with from the list and answer some standard questions. You will get to choose the way of contacting the Help Center. Here you can find the options of reaching the support representative via online chat or WhatsApp. A live representative will offer you ways to resolve your issue, guide you to fix the problem or help to make a request for device replacement.

You can also schedule the call instead of waiting for a free customer care agent or searching for the right phone number.

PissedConsumer Club

Contact Information

Meta Quest Website:

Meta Quest Help Center:

Corporate Office Address:

Meta Platforms, Inc.
1601 Willow Rd.
Menlo Park, California 94025
United States

Summary of Meta Quest Customer Service Calls

6.4K TOTAL
CALLS
00:26 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Meta Quest?

Product/ Service Question:

  • “My vr stoped working”
  • “Can’t get access”
  • “Headset no longer connecting to meta app.”

Account Question:

  • “Flag on account will not allow purchases anymore. Email sent for resolving but no action has been taken for 2 weeks”
  • “Account hacked”
  • “They stole my account”

Request for Information Question:

  • “I really have some advice to help the meta quest become better”
  • “Need help”
  • “Help!!!!!!”

Shipping and Delivery Question:

  • “Meta quest 3 issues”
  • “VR head set meta quest 3s”
  • “Meta quest gift card not working”

Payments and Charges Question:

  • “Billing”
  • “Fraud”
  • “Bank charges”

Refund Question:

  • “Refunds”
  • “Refund”
  • “Need refund”

Return/ Replace Question:

  • “Returning item”
  • “Issue with return”
  • “Replacement”

Cards Question:

  • “Card not working”
  • “Can't redeem card”
  • “Card want work I just purchased”

Website/ Application Question:

  • “Your website won’t accept my payment”
  • “App”
  • “Whattsapp hacked”

Activation/ Cancellation Question:

  • “I want to activate my account”
  • “Cancel order”
  • “Can’t activate a gift card”

Staff Question:

  • “Customer service”
  • “No service”
  • “Consumer service I don't type well”

Employment Question:

  • “My Job gave Me there old Oculus Quest because they upgraded to Meta Quest 2. I Resetted it and put inthe 5 digit code that's in the headset and it is still not connecting”

Other Question:

  • “Can not turn on meta”
  • “I bought bone lab and now it wants me to buy it back”
  • “Oculus repair”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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