Contact Meta Quest Customer Service
Meta Quest Phone Numbers and Emails
Customer Service Number:
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(650) 308-7837The number is currently not in service
Headquarters:
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(650) 853-1300
Legal:
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(650) 543-4800DMCA Inquiries
Meta Quest Emails:
How to Contact Meta Quest?
Most Popular Number:
| Total calls: 4 974 | Issues resolved: 85 | Last call: May 19, 2025 |
Meta Quest Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Meta Quest Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Meta Quest is 6503087837. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 8% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Saturday, while the shortest are on Tuesday. The average call time is 22 seconds.
Be prepared for the call as Meta Quest may ask you for the following information to identify you as a customer: first and last name, email or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Meta Quest Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Meta Quest is 6503087837. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 8% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Saturday, while the shortest are on Tuesday. The average call time is 22 seconds.
Be prepared for the call as Meta Quest may ask you for the following information to identify you as a customer: first and last name, email or customer id or account no.
People call Meta Quest mainly because of product/ service, account and request for information.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Meta Quest is android-support@oculus.com. 86% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Meta Quest Website:
Meta Quest Help Center:
Corporate Office Address:
Meta Quest Customer Service Reviews
Not satisfied could not get batman game loaded. Email said you stop free game on April 30th i bought the vr on that date it still said it wasn't available. I'm frustrated I'm just going to return the system it's not worth the headache
My check record from my bank shows a charge of $239. I do not know who this company is and did not to my knowledge order anything from them.
Answer phone you *** off that way you can get me a hold of you and your mom and I will be there in a minute if you want to come over and get me a hold of you and your mom and dad are you in the morning and try to get the kids to the house and get them to the house and get them to the house and get them to the house and
Have someone available live to help solve issues that customers have instead of a keypad. My son's Quest won't let me make a payment.
Instead, it asks me to contact help support, but there is no customer service number to speak to them. So, I have a unit that's not working and can't get help.
How Good is Meta Quest's Customer Service?
Summary of Meta Quest Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Meta Quest?
Product/ Service Question:
- “Problem with meta quest 3”
- “Oculus defective”
- “Accidental purchase on 5/10/2025”
Account Question:
- “Keep deducting money out of my cking acct”
- “Account banned”
- “Ned to recover my oculus acct”
Request for Information Question:
- “I have a question”
- “Help with the oculus”
- “About my Facebook”
Shipping and Delivery Question:
- “My meta quest says request not complete every time I try to buy something with quest cash”
- “Package was return”
- “I think my meta quest 3s was stolen”
Payments and Charges Question:
- “Charges were made by mistake”
- “Charge”
- “Anautorized charge”
Refund Question:
- “Refund”
- “Want my money back today”
- “My VR is not letting me go on a call with my friend so either you should refund me with a new meta-quest two or you have to fix it”
Return/ Replace Question:
- “Return question”
- “Replacement for a hand controller right hand”
- “Replacement part controller”
Cards Question:
- “Well not take the card i got”
- “Trouble redeeming card”
- “Can't redeem card”
Website/ Application Question:
- “App”
- “Whattsapp hacked”
- “WhatsApp block”
Activation/ Cancellation Question:
- “Acc reactivation”
- “I need to cancel a Meta Horzion account refund me my money”
- “Deactivate the deletion of my accountvfor vr”
Staff Question:
- “No service”
- “Customer service”
- “Consumer service I don't type well”
Employment Question:
- “My Job gave Me there old Oculus Quest because they upgraded to Meta Quest 2. I Resetted it and put inthe 5 digit code that's in the headset and it is still not connecting”
Other Question:
- “Remote control issues”
- “Community standards”
- “I can't use Facebook because of your community standards. Why?”
Compare Meta Quest Customer Service To
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